Priced for Excellence

See Thoughtful's multifaceted Pro, Premium, and Enterprise plans. Explore ways to optimize your organization's return on investment and browse through our frequently asked questions to learn about our commitment to your success.

Plans and Pricing

RCA Pro

RCA Premium

Enterprise

Limited Availability

Slots Available

1

Slots Available

2

Slots Available

1

AI and Automation Horsepower

Included Credits (Transaction Volume + Complexity Rating)

How do credits work?
Credits are used up according to each module's work volume, such as the number of claims processed, patients verified, etc. Additionally, credits can be utilized to increase the complexity of each module, such as adding more insurance portals, state Medicaid portals, or on-premises systems. ?

5

15

30

Concurrent Module Implementations

1

2

3

Available Platform Modules

What are RCA Modules?
RCA Modules are the different types of automation solutions we have available for your RCM processes. See the options below. RCA Pro would get access to eligibility verification, claims processing, and collections & payment posting. RCA Premium or Enterprise would get the entire Thoughtful platform, giving them all modules. ?

3

Full Suite

Full Suite

External Portals Included

5

10

25

Departments Automated (RCM, HR, IT, F&A)

RCM

RCM

All Depts

Supports all Healthcare Cloud Applications

Supports all Healthcare On-Prem Applications

End-to-End Revenue Cycle Automation (Platform Modules)

Provider Management

Eligibility Verification

Patient Intake and Prior Authorization

Coding and Notes Review

Claims Processing

Collections and Payment Posting

Revenue Reporting and Reconciliation

Enterprise-Wide Automation, Integration, and Support

Finance and Accounting Department Automation

Human Resources Department Automation

IT Department Automation

IT Department Staff Augmentation

Revenue Cycle Intelligence

Access to Empower, Revenue Cycle Intelligence Platform

10 Seats

50 Seats

Unlimited

End-User Training for Empower

Parallel Executions to Support Fluctuating Volumes

What is parallel AI execution?
Unlike human workers, AI workers can perform multiple tasks simultaneously. While a human might have to process 1000 claims one by one, an AI worker might process 100 claims at once, significantly reducing the time required to complete the task. ?

Record-level Reporting, Full Telemetric Transparency

What is record-level reporting?
AI workers can create audit reports of all the work they have done. These reports can include details about the specific records they have handled in each system. (claims, providers, appointments, etc) ?

Limited

Custom Value Reporting

Attended Automation Execution

What's the difference between attended and unattended?
Unattended execution refers to the situation where modules carry out tasks without human intervention, either on a schedule or triggered by another system. On the other hand, attended execution occurs when a human initiates the module's work, or when human intervention or review is necessary as part of the business process. ?

Unattended Automation Execution

Dynamic Inputs Available for Each Execution

Transformation, Documentation, and Value Alignment

Transformation Roadmap

Process Documentation, Design, and Re-engineering

Outcome and Value Milestone Alignment

Custom Performance Reporting

What is performance reporting?
We can configure each module to report on the work they’ve completed, customized to your use case and organization. ?

ROI Assessment

Implementation Team

VP of Delivery

What is a COE team?
This is your dedicated Thoughtful team, providing a personalized implementation and support experience. Our team includes business, technical, and healthcare experts to ensure that your AI Workers are delivering the highest possible value. ?

Dedicated

Customer Engineer

Dedicated

Dedicated Implementation Engineers

6 months

9 months

12 months

Support Engineer

Dedicated

Support and Optimization

24/7 Proactive Performance Monitoring

Industry-leading Guaranteed Service Uptime of 99.5% (SLA)

Average Response Time to Support Inquiries and Bug Fixes

<12 hours

<12 hours

<6 hours

Continuous Monitoring and Performance Optimization

Account Management

Expansion Prioritization

Priority

VIP

Weekly Status Updates

Quarterly Business Reviews and ROI Reporting

On-site Support Available As Needed

Do you offer on-site support?
Yes! For our Premium and Enterprise customers, your center of excellence teams can provide on-site consultations, planning, and roadmapping sessions ?

VIP

Executive-Level Strategy Meetings

VIP

Pricing

Starting Annual License for the Thoughtful Platform

$325,000

$780,000

$1,380,000

Value Guarantee

Refund Guarantee

Implementation Guarantee

Starting Quarterly Price

$81,250

$195,000

$345,000

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Monthly Payments (10% Surcharge)

$29,792

$71,500

$126,500

Additional Credits can be purchased a-la-carte at these rates

$65,000

$52,000

$46,000

*2-year commit takes 10% off the annual license

ROI Analysis

The fastest way to greater
profit and growth.

PremiumEnterprise

30 Credits

6.5 month

Breakeven

5.4x

ROI

$18,959,844

Profit

Frequently Asked Questions

Can you explain why you chose a slot-based implementation model?

Absolutely. Our slot-based model symbolizes our commitment to quality and careful planning. By managing the number of new customer implementations, we can devote the necessary resources to ensure each implementation is specifically configured to align with an organization’s priorities.

How does the process of reserving a slot work?

To reserve a slot, you only need to sign a contract with us and pay the first month’s fee. This process ensures your slot in our schedule, allowing us to prepare diligently for your AI transformation journey.

How does your slot-based model enhance the quality of your services?

Our slot-based model allows us to concentrate on an intentional number of customer implementations at a time. This focus fosters a comprehensive and successful automation implementation, meticulously tailored to align with your organization’s goals.

What if my automation requirements are urgent, and I can’t afford to wait for a slot?

We understand that some organizations may face urgent needs. In such cases, we encourage you to contact our team to discuss potential solutions. Regardless of the urgency, our commitment to delivering high-quality, tailored services remains unwavering.

Will you sell out this year?

Yes, we have sold out our 2023 plans and have started selling 2024 implementation slots. We have an AI-ready waitlist experience for those customers that pre-book 2024 slots.

Will your 2024 RCM Automation plan prices be the same as 2023?

We will be raising the minimum credits needed per plan in 2024. This will help us continue to provide leading-edge automation and AI technology and an exceptional customer experience for all new customers.

Achieving Guaranteed Outcomes and ROI

Join leading healthcare providers and:

  • Collect more money, faster
  • Higher capacity, less headcount
  • Acquire and retain more patients

Request Demo