Behavioral Health Works’s Success with Thoughtful AI

Behavioral Healthworks, a billing and collections organization that provides services to children with autism and related disorders, faced difficulties managing its billing and payment processing tasks efficiently. The organization had many billers and full-time employees, and they found it challenging to check insurance and post-pay eligibility. The company was looking for a solution that could reduce the workload of its full-time employees and enable them to work on other issues.

Behavioral Healthworks adopted Thoughtful AI's platform to streamline billing and payment processing tasks. The AI Agents helped reduce the full-time employees required for billing and payment processing tasks. The AI Agents were also used to check insurance eligibility monthly, which was time-consuming. Additionally, the AI Agents posted payments, which was a massive benefit for the company as it had several payers with pages that needed posting.