Behavioral Healthworks, a billing and collections organization that provides services to children with autism and related disorders, faced difficulties managing its billing and payment processing tasks efficiently. The organization had many billers and full-time employees, and they found it challenging to check insurance and post-pay eligibility. The company was looking for a solution that could reduce the workload of its full-time employees and enable them to work on other issues.

Behavioral Healthworks adopted Thoughtful AI's platform to streamline billing and payment processing tasks. The AI Agents helped reduce the full-time employees required for billing and payment processing tasks. The AI Agents were also used to check insurance eligibility monthly, which was time-consuming. Additionally, the AI Agents posted payments, which was a massive benefit for the company as it had several payers with pages that needed posting.

After adopting the AI Agents, Behavioral Healthworks was able to reduce its full-time employees for billing and payment processing tasks. They went from four or five teammates to just one who uses Thoughtful AI's platform. The AI Agents helped reduce the time to check insurance eligibility monthly and post payments, which took several hours of work every day. The AI Agents improved the organization's efficiency, enabling full-time employees to work on other issues.