Millions of automations. Maximum security.
Thoughtful AI revolutionizes healthcare administration by automating tasks, ensuring efficiency, accuracy, and compliance. Our commitment lies in transforming healthcare operations with AI, aiming to optimize profitability and achieve operational excellence. This page provides an overview of our dedication to compliance and security, offering access to certifications, documentation, and high-level details on our strict control adherence.
Compliance & Monitoring
Compliance
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Infrastructure Security
- We maintain our service infrastructure
- We conduct regular backups of production data
- Multi-factor authentication (MFA) is enforced on all systems
- Firewalls and intrusion prevention and detection systems protect our network
Product Security
- Data is encrypted both at rest and in transit
- Vulnerability and system monitoring procedures have been established
Data and privacy
- Established privacy policy
- Security awareness and privacy training
Organizational Security
- All endpoints are encrypted
- Anti-malware technology is utilized
- Password policy is enforced
- Security training and advisory
- Contractors sign Confidentiality Agreements and BAAs
- Production inventory is maintained
- Employees acknowledge Confidentiality Agreements
Internal Security
- Scanned for and remediated vulnerabilities
- Tested the incident response plan
- Processed access requests as required
- Restricted production deployment access
- Enforced change management procedures
- Established a configuration management system
- Provided an available support system
- Established third-party agreements
- Maintained cybersecurity insurance
- Reviewed system capacity
Frequently Asked Questions
How is patient data handled during implementation and operation?
Patient data remains within your secure environment throughout implementation and operation. Our AI Agents access only the information necessary to perform specific RCM functions.
What security certifications does Thoughtful AI maintain?
Thoughtful AI maintains rigorous security certifications including SOC 2 Type II and HIPAA compliance. Our security framework undergoes regular independent audits to verify adherence to the highest standards in data protection, system security, and privacy controls.
How does Thoughtful AI ensure compliance with healthcare regulations?
Our AI Agents enforce compliance by standardizing RCM processes according to current billing regulations and payer policies. The system maintains comprehensive audit trails for complete transparency and automatically updates to align with changing healthcare standards.
How does Thoughtful AI ensure data security and PHI protection?
Thoughtful AI implements enterprise-grade security protocols to safeguard Protected Health Information (PHI). Our infrastructure features end-to-end encryption, role-based access controls, and secure data handling processes designed specifically for healthcare environments.
Achieving Guaranteed Outcomes and ROI
Join leading healthcare providers and:
- Collect more money, faster
- Higher capacity, less headcount
- Acquire and retain more patients