People Care is a NY-based licensed home care service agency (LHCSA) that had contracted PCH and SAILS to handle monthly billing for 211 vendors. Each vendor has unique service codes, which made the billing process especially complex.

Staff had to log into Therap®, select date ranges, download utilization reports, and upload them to Google Drive. From there, they compared reports against service logs, reviewed them line by line, then entered monthly billing data into an eBilling portal. Once billing was finalized, the team would submit it manually.

Each cycle took several days to complete, relying on team members jumping between systems, following detailed steps without error, and repeating it all month after month.

Thoughtful built and deployed a custom version of AI Agent CAM to automate the entire process. CAM handles the full billing cycle for PCH and SAILS, identifying the correct service codes, pulling reports, validating them, and entering billing data accurately.

If CAM spots missing or inconsistent data, it generates an exceptions report to alert the customer in real time. Everything runs behind the scenes with minimal input from the team.