Kathrynne transformed the RCM department at three large healthcare providers

The Problem

When the pandemic hit, CFO Kathrynne Johns had to make a tough call. Office closures and operational shifts forced her to consolidate AMH’s billing team, cutting headcount from 22 to 10. Manual workflows, paper EOBs, and payer-specific quirks stretched the lean team thin, putting collections and cash flow at risk.

Discovery of Thoughtful AI

"My journey with Thoughtful AI spans three organizations – two in behavioral health and one in EMS”

At the ASC, our RCM team faced staffing shortages, leading us to seek automation solutions for staffing and reimbursement challenges. That's when Thoughtful AI caught our attention.

Having previously worked with Thoughtful AI at two leading providers with exceptional results, choosing Thoughtful AI for the third organization was a clear and strategic decision.

This is how Kathrynne expertly leveraged Thoughtful AI to overcome challenges and drive success.

The Solution

The game-changer was Thoughtful AI’s streamlined claims scrubbing process, significantly boosting our efficiency. Moreover, Thoughtful AI's seamless integration extended to payment posting, secondary payment flips, private pay billing, and payroll processes, revolutionizing our operations across the board.

The Results

The speed of automation implementation exceeded all expectations. In a remarkably short time, we witnessed substantial progress and efficiency gains that left our executive leadership astonished and impressed.

Thoughtful AI's impact on RCM efficiency empowers teams to prioritize essential tasks, leading to a remarkable improvement in overall productivity.

With Thoughtful AI's support, we reduced our claim scrubbing team by an impressive 50%, seamlessly managing thousands of claims daily with minimal human intervention.

We achieved a remarkable 40% increase in speed to collections, significantly reducing the days from billing to payment.

The Takeaways

I recommend healthcare leaders explore Thoughtful AI for scaling and automating processes to grow their businesses efficiently. Thoughtful AI offers scalability and efficiency at a fraction of the cost of adding headcount. If you are a healthcare leader aiming to scale your RCM team, Thoughtful is your answer.

Experience the same transformation as Kathrynne. Stop wasting time on paperwork and let Thoughtful AI handle your RCM issues while you focus on what matters – your patients.