IT Trust & Security
Learn about Thoughtful AI's architecture, deployment options, security protocols, and how to effectively implement and scale automation within your organization.
In today's interconnected digital landscape, integrating various applications—whether cloud-based or on-prem—is essential for streamlined operations and data consistency. However, this integration must be executed with a keen eye on security, compliance, and system performance. In this article, we delve into how our software facilitates seamless integration with both cloud and on-prem applications, ensures secure data storage, and implements mechanisms to prevent system overload.
Our software seamlessly integrates with cloud applications using robust APIs and web services for efficient communication and data exchange across systems. We Incorporate Robotic Process Automation (RPA) to automate repetitive tasks to streamline workflows, reduce errors, and enhance operational scalability.
We support a range of modern authentication protocols, including OAuth 2.0, OpenID Connect, SAML, and multi-factor authentication (MFA). These advanced mechanisms ensure that only authorized entities access resources, providing enhanced security and compliance with industry standards. By combining RPA with robust authentication, our solution delivers a secure, efficient, and user-friendly experience for managing and automating complex workflows in diverse environments.
Security is paramount when transmitting data between our software and cloud applications. We employ industry-standard encryption protocols like TLS and above to secure data in transit. Additionally, we adhere to the policies and regulations set forth by cloud providers, ensuring compliance with standards such as SOC 2 Type II and HIPAA where applicable.
For on-prem integrations, we offer the use of connectors or agents that can be deployed within your local network environment. These connectors facilitate communication between our software and your on-prem applications without exposing them to the public internet. Network configuration requirements are minimal but may include adjustments to firewall settings or the establishment of a VPN to ensure secure connectivity.
Data security for on-prem integration is achieved through encryption protocols that protect data both in transit and at rest. We utilize AES-256 encryption for stored data and secure communication channels like HTTPS for data transmission. Authentication and authorization are managed within your network environment, allowing you to maintain control over user access levels and permissions.
Our software is designed to minimize data storage to only what is necessary for functionality. The types of data we store may include user credentials (securely hashed), configuration settings, and transactional logs for auditing purposes. Data is stored either in cloud storage solutions with high-security standards or on-prem servers, depending on your preference.
We have clear data retention policies that define how long different types of data are kept. Upon the end of the retention period or at your request, data is securely deleted using methods that prevent recovery.
All stored data is encrypted using strong encryption standards like AES-256. To prevent unauthorized access, we follow best practices in key management, including the use of hardware security modules (HSMs) and regular key rotation schedules.
To maintain optimal system performance, we have implemented rate-limiting and throttling mechanisms that control the frequency of requests to our services. These mechanisms prevent any single user or process from overwhelming the system. We use adaptive algorithms that can adjust thresholds in real time based on the current system load, ensuring fairness and stability.
Our software includes comprehensive monitoring tools that track system performance metrics such as CPU usage, memory consumption, and network traffic. These tools enable proactive resource management and alert administrators to potential issues before they impact performance.
We also employ load-balancing strategies to distribute workloads efficiently across servers or instances. This not only improves performance but also enhances reliability by preventing any single point of failure.