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Multifaceted Pro, Premium, and Enterprise plans. Explore ways to optimize your organization's return on investment and browse through our frequently asked questions to learn about our commitment to your success.

Complexity Credit Calculator

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* We also handle lockbox and paper checks. Talk so sales to learn more.

EHR/PM Implementation type
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Plans and Pricing

Pilot

Pro

Premium

Enterprise

Limited Availability

Slots Available

1

Slots Available

2

Slots Available

1

AI and Automation Horsepower

Included AI Credits (Volume and Complexity Horsepower)

How do credits work?
Credits are used up according to each AI Agent's work volume, such as the number of claims processed, patients verified, etc. Additionally, credits can be utilized to increase the complexity of each AI Agent, such as adding more insurance portals, state Medicaid portals, or on-premises systems.
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2-5

10

20

40

Expert Team Size (# of Engineers)

2

5

8

12

Supports Healthcare Cloud Applications

Supports Healthcare On-Prem Applications

Included AI Agent Templates and Designs

Eligibility Verification AI (EVA)

Patient Intake and Prior Authorization (PAULA)

Claims Processing, Scrubbing, and Denials Mgmt AI (CAM)

Collections and Payment Posting AI (PHIL)

Enterprise-Wide AI, Integration, and Support

Finance and Accounting Department AI Agents

Human Resources Department AI Agents

IT Department AI Agents

Cloud Migration Services

Analytics, Intelligence, and AI Execution

Access to Empower, Revenue Intelligence Platform

10 Seats

20 Seats

50 Seats

100 Seats

End-User Training for Empower

Parallel Executions to Support Fluctuating Volumes

What is parallel AI execution?
Unlike human workers, AI Agents can perform multiple tasks simultaneously. While a human might have to process 1000 claims one by one, an AI Agent might process 100 claims at once, significantly reducing the time required to complete the task.
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Record-level Reporting, Full Telemetric Transparency

What is record-level reporting?
AI Agents can create audit reports of all the work they have done. These reports can include details about the specific records they have handled in each system. (claims, providers, appointments, etc)
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AI Agent Fleet Analytics

Custom Dashboard

6

12

25

50

Unattended Automation Execution

What's the difference between attended and unattended?
Unattended execution refers to the situation where AI Agents carry out tasks without human intervention, either on a schedule or triggered by another system. On the other hand, attended execution occurs when a human initiates the module's work, or when human intervention or review is necessary as part of the business process.
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Dynamic Inputs Available for Each Execution

Advisory Services

Transformation Roadmap

Process Documentation, Design, and Re-engineering (MAPs)

Outcome and Value Milestone Alignment

Custom Performance Reporting

What is performance reporting?
We can configure each AI Agent to report on the work they’ve completed, customized to your use case and organization.
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ROI Assessment

Implementation Team

VP of Delivery

What is a COE team?
This is your dedicated Thoughtful AI team, providing a personalized implementation and support experience. Our team includes business, technical, and healthcare experts to ensure that your AI Agents are delivering the highest possible value.
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Customer Engineer

Dedicated

Dedicated Team

6 months

9 months

12 months

18 months

Support Engineer

Dedicated

Support and Optimization

24/7 Proactive Performance Monitoring

Industry-leading Guaranteed Service Uptime of 99.5% (SLA)

Average Response Time to Support Inquiries and Bug Fixes

<24 hours

<12 hours

<12 hours

<6 hours

Proactive Monitoring and Performance Optimizations

Account Management

Expansion Prioritization

Priority

VIP

Weekly Status Updates | Custom Portal

Executive Business Reviews and ROI Analysis

2

4

6

8

On-site Support Available As Needed

Do you offer on-site support?
Yes! For our Pro, Premium, and Enterprise customers, your center of excellence teams can provide on-site consultations, planning, and roadmapping sessions
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VIP

Executive-Level Strategy Meetings

VIP

Customer Executive Advisory Board

Invite Only

VIP

Refund Guarantee

Implementation Guarantee

ROI Guarantee

Estimated Annual Value Generated

Annual Value

$1,625,000

$3,120,000

$6,900,000

$13,680,000

ROI**

5X

6X

7-8X

9X

*2-year commit takes 5% off the annual license; Quarterly payments takes 5% off the annual license

**ROI is estimated from our existing returns for current Thoughtful AI customers

ROI Analysis

The fastest way to greater
profit and growth.

30 Credits

6.5 month

Breakeven

5.4x

ROI

$18,959,844

Profit

Frequently Asked Questions

Can you explain why you chose a slot-based implementation model?

Absolutely. Our slot-based model symbolizes our commitment to quality and careful planning. By managing the number of new customer implementations, we can devote the necessary resources to ensure each AI transformation is specifically configured to align with an organization’s priorities.

How does the process of reserving a slot work?

To reserve a slot, all you need to do is sign a contract with us and pay the first month’s fee. This process ensures your slot in our schedule, allowing us to prepare diligently for your AI transformation journey.

How does your slot-based model enhance the quality of your services?

Our slot-based model allows us to concentrate on an intentional number of customer implementations at a time. This focus fosters a comprehensive and successful AI transformation implementation, meticulously tailored to align with your organization’s goals.

What if my automation requirements are urgent, and I can’t afford to wait for a slot?

We understand that some organizations may face urgent needs. In such cases, we encourage you to contact our team to discuss potential solutions. Regardless of the urgency, our commitment to delivering high-quality, tailored services remains unwavering.

Will you sell out this year?

Yes, based on our current demand, we expect to be sold out by end of September at the latest. We will start pre-selling 2025 launch slots after we sellout for 2024.

Will your 2025 AI transformation plan prices be the same as 2024?

We will be raising the minimum credits needed per plan in 2025. This will help us continue to provide leading-edge automation and AI technology and an exceptional customer experience for all new customers.

Achieving Guaranteed Outcomes and ROI

Join leading healthcare providers and:

  • Collect more money, faster
  • Higher capacity, less headcount
  • Acquire and retain more patients

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