Butterfly Effects, a leading behavioral health provider, faced mounting challenges in managing its revenue cycle due to increasing claims complexity, manual workflows, and administrative bottlenecks. To maintain its focus on delivering exceptional care to children with autism spectrum disorder, the organization partnered with Thoughtful AI to revolutionize its processes.

Prior to partnering with Thoughtful AI, two staff members were responsible for invoicing and spent all their time on repetitive tasks that were prone to errors. Thoughtful AI designed an AI Agent to handle patient responsibility invoicing, covering integrations between three different applications and handling complex invoice tasks. The AI Agent makes API calls and sends customer-facing emails, reducing the time spent on manual claims processing.

With the integration of an RCM AI Agent, Butterfly Effects achieved a 95% reduction in invoice processing time in less than 3 months. Tasks that once took hours are now completed in minutes, enabling faster reimbursements and smoother cash flow. The AI Agent handles 10x the volume of tasks, freeing up staff to focus on patient care.